FAQ

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from "track your order" section on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the contact us page.
Where do you ship?
We currently ship worldwide except Africa.
For shipping inside African countries, please reach out to our support team through our contact page.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
- United-States: 7-14 days
- Canada: 7-14 days
- Australia: 7-14 days
- France: 7-14 days
- UK: 7-14 days
- Germany: 7-14 days
For customers outside this countries, shipping time is usually the same. We will notify you if it isn't the case.
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionnaly offer support for Amazon Pay, Shop Pay, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently support ever currencies for charging our customers in their local currencies so you can buy with no headache. 
Do you offer 3 or 4 times payment option?
 No sorry we only accept 1 time payments. 
3. Shipping
Where do you ship?
We currently ship worldwide except Africa.
For shipping inside African countries, please reach out to our support through our contact page
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
- United-States: 7-10 days
- Canada: 7-10 days
- Australia: 7-10 days
- France: 7-10 days
- UK: 7-10 days
- Germany: 7-10 days
Do you offer fast shipping?
We offer fast shipping on a select number of countries:
- United-States: 1-4 days ($14)
- Canada: 1-4 days (14$)
- Australia: 1-5 days ($14)
- France: 1-4 days ($14)
- UK: 1-4 days ($14)
- Germany: 1-4 days ($14)
You can select fast shipping after having entered your delivery location.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from "track your order" section on the website.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Will I pay taxes for international shipping?
 No. Our customers don't need to pay any taxes. Taxes are paid by us.
4. Returns
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 7 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.
Are returns free?
Returns fee are the responsibility of the buyer.
Feel free to contact our support agents through our helpdesk for more details.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 2 days of our services accepting your return.
5. Other questions
Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 7 days of delivery
- The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.